Light Shoes | Frequently Asked Questions

To place your order, follow these steps :

Browse through our catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer the size guide to find the correct size) and click on the ‘Add to Bag’ button (you are eligible to add multiple products on your bag).

‘In My Bag’, you can either choose to continue shopping or proceed to checkout.

Once the Bag is all set, login in your account or proceed to guest checkout (Insert your email address to proceed with the purchase , we will use e-mail exclusively to send you information on this order), submit your shipping address, select the desired payment process and confirm your order.

Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.

We are using highest possible ssl algorithm for the secure online transactions for customers. Any data you submit to this website over a https connection will be securely encrypted with the strongest available algorithms.

The SSL certificate used by this website carries a $10,000 warranty to further protect customer purchases.By choosing this type of security, we have proven that customer security is their highest priority.

We will ship your product on your mentioned shipping address. We have tie ups with reputed logistics companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

Yes, of course! You can check the My Account section on our website to check the status and all the information that you require. On the My Account page, you can review order history to view the status of all the orders you have placed. The specific order number will give you the detailed status of your order.

Don't worry! You can click here to request your password reset link, enter the email address you used to create the account.Check your email inbox, and click the link in the email you received to reset your password.

At the moment, we only accept orders placed through the LandmarkShops.in website.

That sounds terrible. Fortunately, if a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again.

We are using best-in-class ssl algorithm for the secure online transactions for customers.

Any data you submit to this website over a https connection will be securely encrypted with the strongest available algorithms because customer security is their highest priority.

It means cash on delivery is not serviceable by our courier partners at your location postal code but you can always opt for NetBanking or Credit/Debit Card.

If our courier partner cannot offer Cash on Delivery for your address, try NetBanking or pay with your Debit or Credit Card. If you do not have these facilities, do get in touch with your bank to activate them easily.

There are absolutely no hidden charges. Any octroi or sales tax is actually borne by lightshoes.in. You pay only the amount that you see in your order summary.

In case of a payment failure, please retry ensuring :

Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days depending on their processing time.

We promise our customers one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

We would make every effort to deliver your order within the maximum time of 8 - 18 days.Delivery time may vary depending upon the shipping address.

Please note During sales or promotional events, we do get a little busy and may require some additional business days to deliver your order.

Once our delivery partner receives your order, they will dispatch it directly to your address.In case of any discrepancy, they will make two more delivery attempts after some definite interval of time within a week.Our delivery policy is to make 3 attempts before cancelling. 

Once the above process will be done , the package will be returned to our warehouse.If the return is approved you will be provided with an RMA form , Returned items without RMA form will not be accepted.

We will initiate a refund to your credit card (or original method of payment). Please note card refunds may take few days for your bank to complete, depending on their processing time.Get in touch with them to know more.

lightshoes.in provides Free Shipping on all the orders.Please note its a limited time special offer.

1. If a buyer is not satisfied or recieved damage product , a refund will be made within 30 days.

2. Returns should be in unused condition with all packaging intact and original tags.

3. Money will be credited back to his/her payment source depending on their processing time, once we have received the items and quality check is done.

4. For successfull returns and refund , fill in the Returns and Refund Form which is available in the "Returns and Refund Policy" section under your Lightshoes.in Account. The Reverse Pick up facility is available for limited pincodes.

5. Refund of shipping charges is not applicable if there is any.

6. If you choose to self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it through a reliable local courier service.

7. Note: For replacement, kindly follow the return procedure for the product you want to replace and then proceed for the new product.

If you register with us, you are inevitably getting subscribed to our newsletter. If you don't wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.

Don't worry! You can click here to request your password reset link, enter the email address you used to create the account.Check your email inbox, and click the link in the email you received to reset your password.

No, we don't accept bulk order.

Once you have confirmed the order and we have accepted it, unfortunately you cannot add any more products to your order .So its better to add all your products in Bag before going for the checkout page.